Careers

• Managing the entire product line life cycle from strategic planning to tactical activities.
• Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Developing and managing product portfolio, feature set, road-map, pricing based on target sectors and company requirements.
• Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
• Analyzing potential partner relationships for the product.
• Gather requirements from around the business and provide detailed specifications of functionality and usability for product improvements.
• Deliver the product features for the user community and engagement strategy based on input from relevant stakeholders.
• Manage prioritisation and execution of the product roadmap.
• Work with Technical functions to ensure rapid and high quality delivery.
• Coordinating with technology team for product feature development and milestone achievement.
• Coordinating with sales team for marketing collateral (offline / online) generation, pricing and proposal preparation.
• Coordinating between customer, sales and technology to ensure delivery of customer solution / POC.
• Managing online presence including: managing website / service delivery portal including content, look and feel etc.
• Being responsible for online marketing including overall look / feel / flow of site during design phase and later, development and maintenance of all marketing content on site including site content, twitter feeds, XML feeds etc.

• Experience in product development, strategic planning, and implementation preferred.
• Knowledgeable in technology.
• Prior online product management experience with a track record of producing detailed functional product specifications is a must.
• Strong user and usability focus to help us aggressively grow on site engagement.
• Strong interpersonal, analytical, problem solving, negotiating, and decision making skills.
• Excellent aptitude, documentation, project planning and management skills.
• Technical knowledge / programming experience is an advantage.
• Excellent communication skills (verbal and written).

• Strong experience in Ecommerce websites
• Minumum 4-5 years of experience in any of the IBM tools( Websphere commerce, Oracle ATG, hybris)

(UG - B.Tech/B.E. - Computers, Diploma - Computers, B.Sc - Computers, BCA - Computers) OR (PG - M.Tech - Computers, MCA - Computers, M.Sc - Any Specialization, Computers) OR ( Doctorate - Doctorate Not Required)

Please send a copy of your CV with a covering letter detailing your suitability for the role to info@riinfotech.com

The e-Commerce Site Administrator is responsible for the day-to-day maintenance of an online store. The Administrator's main role & responsibility is to constantly maintain and audit the site for optimal performance. The Administrator should primarily, but not solely, focus on maximizing the Webstore’s conversion rate and average order value. The role reports directly to the eCommerce Business Director/Manager. We are looking for someone with an office administration/customer service background and with strong marketing and analytical skills.

• Ensure that every order is entered accurately in the Order Management System.
• Generate Purchase Orders (Pos).
• Import, process and drop ship online orders.
• Support the sales team to increase efficiency, accuracy of sales orders and customer satisfaction.
• Assist customers through e-mail and phone.
• Website updates.
• Perform administrative and other duties as needed.
• Create advertisements, catalogues, and slides for websites using Photoshop.
• Provides administrative support to business groups, development teams and project teams.

• Bachelor Degree or Diploma in Marketing or IT related fields or equivalent work experience. communication activities such as blogs.
• Exceptional organizational skills.
• Must be able communicate clearly both verbally and in writing.
• High attention to detail with high quality standards.
• Data entry experience.
• Previous experience with Google Docs/MS Office.
• Knowledge of Adobe InDesign or Illustrator and Photoshop.

• BA/BSc Degree required.
• 1+ years of work experience, preferably with experience in e-commerce websites.
• Strong analytical skills. Solid understanding of online and direct marketing programs a plus.
• A love & deep understanding of the television industry.
• Self-starter. Strong project management skills.
• Great organizational and time management skills on a personal and team level are a must.
• Excellent communication and interpersonal skills are necessary for this role as there is frequent interacting with clients, vendors and other functional areas of the business.
• Results oriented, great attention to detail and ability to prioritize.

Please send a copy of your CV with a covering letter detailing your suitability for the role to info@riinfotech.com

The role of the Project Manager is to manage customer solutions - plan, execute, and finalize projects according to strict deadlines and within budget. The Project Manager is responsible for working closely with internal and external business partners, software engineers, graphic artists and production teams and the company's clients to achieve flawless and cost effective results.

Data gathering, analysis and approach:- Carrying out detailed research of functional and or technical requirements to establish the feasibility of solutions.

Communication:- Capable of providing clear instructions to team members within area of authority that are in line with project objectives and policies.

Client Relations:- Can handle client meetings and correspondence with minimal supervision in functional/technical area of responsibility. Builds a relationship of openness and trust with the client.

• Prioritize and restructure work using delegation in order to keep assigned responsibilities on track as per project plan.
• Lead the planning and implementation of project
• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Review full scale project plans
• Plan and schedule project timelines; track project deliverables

Technical Delivery:- Demonstrates the ability to specify an effective solution taking into consideration the tradeoffs between cost, usability and technical priority through the client engagement

Supervision of Quality:- Demonstrates the ability to select and implement appropriate standards and quality procedures for the control of development and design of development aspects of the project.

Reporting to the director of e-commerce and digital marketing, the marketing manager plans, executes, analyzes and optimizes marketing programs for the e-commerce channel. The manager is responsible for driving traffic to Peet’s website and call center as well as converting traffic through effective marketing messages and promotions. In addition to achieving specific e-commerce sales objectives, the marketing manager is also responsible for customer relationship management including email marketing for all channels. Separately, the manager serves as the coffee, tea and gifts category manager for the e-commerce channel.

• Develop, execute and manage e-commerce marketing programs including promotions, creative, email, web, direct mail, and marketing collateral.
• Provide analysis and insight to manage the success of marketing programs and improve efficiency. Work with digital marketing manager to execute and optimize e-commerce paid search, affiliates, social and display campaigns.
• Serve as coffee, tea, merchandise and gifts category manager for e-commerce including assortment, pricing, promotions, forecasting, content development, reporting and analysis.
• Work with internal marketing partners to integrate e-commerce across channels.
• Serve as the lead for email marketing programs across all channels. Manage all aspects of e-commerce email marketing programs including life-cycling marketing, circulation, promotions, schedules, creative and copy development, execution and optimization. Work with channel partners to execute retail, grocery and food service email marketing programs.
• Develop and manage retention program
• Manage external consultants and agencies and internal creative services team to execute e-commerce marketing efforts.

• Minimum of 1 years marketing experience with at least 3 in the area of online marketing or e-commerce for a consumer goods or retail company.
• Email marketing experience is required. Retention marketing experience strongly preferred.
• Proven track record in creating and executing online marketing strategies to retain customers. Consistent history of business-building success. Must have direct experience developing marketing plans.
• Must be results oriented – with a high degree of personal initiative and leadership – in a fast-paced, fluid and lower resourced environment.
• Strong analytical skills required including demonstrated ability to analyze raw data, draw conclusions, and develop actionable recommendations. Proven ability to think both strategically and tactically.
• Excellent project management and organizational skills with a strong attention to detail required. Proven ability to work under pressure, prioritize work and meet multiple deadlines.
• Strong written and verbal communication skills required. Content development including creative and copy experience a plus.
• Excellent interpersonal and relationship building skills with a proven track record of leadership across functional lines that delivers business results required.
• BSc/BA required.

Please send a copy of your CV with a covering letter detailing your suitability for the role to info@riinfotech.com

The e-Commerce Data Administrator has responsibility for all the data management of a busy ecommerce department including product, price, customer and product availability. This is a key role that supports both the content and marketing functions. This role requires excellent understanding of excel and the applicant should be confident using pivot tables and excel formulas. The role will include the extracting of data from API and update on website with validating data.

• Responsible for creation of all online pricing to ecom systems - both bulk uploads and individual changes
• Coordinate and communicate pricing changes to the manager/team
• Creation of product upload files from the merchandising system for the content manager including consolidation of information from several sources using API and Excel.
• Monitoring of products across retailer website using excel and reporting to content manager .
• Creation and maintenance of the ecommerce range plan
• Improvement of all systems and processes

• Maintenance of the merchandising file for the analytics tool
• Use of the analytics tool to create reports
• Creation of staff and customer surveys both online and offline
• Collation of survey and reporting data into meaningful reports and business data
• Identifying next steps for further analysis

• Responsible for the download, collation and upload of all customer data from tills to email marketing tool .
• Transfer of transactional data from tills to email marketing tool .
• Transfer of transactional data from the website to the email marketing tool .
• Creation of email marketing segments based on activity and preferences .

• Ensure accurate data is supplied in the correct formats to the relevant third parties
• Day-to-day liaison with 3rd parties to ensure all information displayed is up to date

• Accurate interpretation, compilation, and entering of data in the computer system.
• Proper analysis and verification to ensure data integrity.
• Storing correct information in the desired database locations.
• Completion of the required task within the desired deadline.
• Manage additional responsibilities including troubleshooting, file back-ups, regular updating, and retrieval of data, as and when required.
• Maintain confidentiality regarding the information being dealt with.

• Strong numerical and analytical skills
• Self motivated, assertive and pro-active
• Able to identify problems and find prompt resolutions
• Effective project management skills
• Work well under pressure to meet tight deadlines and support the business objectives to drive profitability
• Attention to detail Ability to translate data into meaningful business information
• Excellent command over the language - written and oral.
  Data analysis and interpretation skills.
• Computer management skills.
• Speed and accuracy with attention to detail.
• Ability to meet deadlines.

• As part of their duties, data entry workers must keep a record of the work they have completed and the work that is waiting to be input. Such records allow supervisors to check on progress. In addition, data entry workers may have to format documents and be familiar with computer software.
• These requirements demand a flexible approach to work. Managers also may ask data entry workers to examine new systems designed by programmers.
• The workers can then give advice to programmers about whether a system is easy to understand and use.
  

• A minimum qualification of a HSC/Diploma with computer literacy is a must.
• Additional qualifications in subjects like English and Math would prove to helpful.

Please send a copy of your CV with a covering letter detailing your suitability for the role to info@riinfotech.com

• Magento Theme Integration
• Customization of existing features
• Module Development will be a huge plus
• Able to handle projects single handedly
• Good exposure to PHP/mysql. Ajax and OOPS

Salary - Not Disclosed by Recrutiter
Experience - 2-3 Years
Industry Type - IT software / Software services
Role - Magento Developer
Education - UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

• Extensive field work and very good communication skills.
• The main job Responsibility is Answering & solving the Queries when customers calls or mail.
• Candidate should have Selling Experience also when customer calls & wanted to buy the product online.
• where we need to convince the customers & make them to happy with the Product price, offers, refund/non refund, alternate products etc.
• Make calls when necessary with all concerned for closure of issue closure.
• Understanding of online sales (products) business.
• Making calls to UK/US customers whenever required.
• Working experience on multiple XLS sheets.
• E-Commerce customer handling profile.

Salary - Not Disclosed by Recrutiter
Experience - 2-3 Years
Industry Type - IT software / Software services
Role - Senior Customer Care Executive
Education - UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

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